Sex, Lies and Video Games
Whilst browsing the web the other day I happened across a fairly innocuous-looking story that, at first glance, seemed nothing more than one of those "strange but true" tales that you mentally file away to impress your mates with down the pub after work.
However, something about it set a few alarm bells ringing for me and, on further inspection, this throwaway story turned out to be a nugget of pure viral marketing gold.
It also prised open a family-sized can of worms in my hardened TV researcher's brain and set them wriggling in the part of my cranium that exists to remind me that the web can also be a truth-hunters worst nightmare.
The story concerned Ralph Hardy, a 13 year old kid in Texas who had been arrested after he swiped his dad's credit card and embarked on an epic $30,000 spending spree. This misadventure wound up with him and his mates holed up in a hotel room with a pile of junk food, a brand new Xbox and two nubile $1000-a-night prostitutes procured from the local whorehouse. It also landed Ralph in the arms of the law when the hotel room was raided by the local Texan constabulary after being tipped off by a delivery guy who'd supplied the boys with snacks.
Apparently our young hero claimed he was funding this escapade through the winnings of a World of Warcraft video games contest and, when the high-class call girls questioned his age, he convinced them that he and his friends were in fact "people of restricted growth" who worked for a travelling circus. Even better he went as far to inform them that, if they refused his custom, they would be in direct violation of the state's disability discrimination laws. Only when the boys seemed more interested in playing Halo than getting to grips with their "hired help" did the penny finally drop.
In a strange twist of narrative the poor, misinformed sex workers were released without charge whilst young Ralph was slapped with a three year community order for fraud, presumably ruing the day he figured out his dad's pin number.
Unsurprisingly the story turned out to be complete hogwash. It was later revealed to be the result of a viral marketing experiment by Cornish social media marketer Lyndon Antcliff (aka Lyndoman) who unleashed the story on popular finance site Money.co.uk.
Lyndoman deliberately laced his Munchaussen-esque tale with every conceivable narrative trigger point needed to ensure its viral success.
There was sex, crime, comedy, teenage rebellion, video gaming references and a certain wacky "urban legend" preposterousness that made it perfect fodder for the target audience of nerds, bloggers and social news sites who would then disseminate it into the mainstream.
And as experiments go it was a damn successful one. Within days the story had spread like wildfire across the web appearing on more than 2,000 websites, ascending the ranks of social news websites such as Digg and attracting 450,000 to the money.co.uk site to read the article.
It was only later, when a curious reporter contacted the Texan police department in question to uncover further details about the story, that the hoax was finally uncovered.
By this point several media organisations including The Sun, Fox News and Radio One had all recounted it as fact. This is the part of the story which got me a little bit twitchy from the perspective of a professional researcher.
You see, back when I was a clueless new entrant to the TV industry, I had it drummed into me by my series producers that any statement made on screen had to 100% legal-proof or I be flayed alive by hoards of rabid lawyers baying for litigation.
As a general rule of thumb this meant, if we wanted to report anything as fact, we would either have to have first hand proof or find three published sources that had successfully made the same claim before us without getting sued.
Now pardon me if I'm wrong, but The Sun, Fox News and Radio One certainly count as published sources in my book and, as a naïve young researcher, this would have been all the evidence I would have needed to unwittingly weave a bogus story thread into a broadcast programme and subsequently hand Ofcom my arse on a plate.
Now, this is obviously a case of lazy journalism on behalf of the media outlets who published the account as fact and it may seem like overkill to labour the point with such a silly story. It is, however, brilliantly indicative of a problem that the modern media researcher has to face- just how can you sort fact from fiction on the web?
Whilst any researcher worth his salt would never rely on the word of a random blog he had Googled without checking the sources, it does raise a pertinent question about just what does count as an "official" or "published" source these days anyway.
Take this post you're currently reading for example. It is an officially sanctioned blog by a respected local newspaper. It appears under a big fat banner that reads "Birmingham Post" which you would expect would give it some degree of gravitas, and it is just a few clicks away from the "news" section of the website which doesn't look wholly dissimilar to the blog section. We even have a section labelled "news blogs" which muddies the water even further.
However, I'm not a professional journalist nor do I pretend to be. Everything you read here I've stumbled across on the web and noted down because I think it's interesting. As a reader, however, you have no way of knowing whether I spent several hours painstakingly researching it or whether I knocked it up in 15 minutes on my lunch break. And as I'm not bound by a journalistic code of ethics, I don't really have to tell you either way.
But if I write articles in an authoritative style, creating content that appears on the official website of a trusted media outlet, shouldn't that content be considered as "journalism" that has been "published" by the Birmingham Post?
Undoubtedly the creative and professional debate surrounding blogging being labelled as journalism is a contentious topic that is guaranteed to raise the hackles of many traditional journalists. From a legal perspective, however, I'm pretty sure the newspaper would be held just as responsible for the publication of a dodgy blog post as it would for a badly researched article by one of its newsroom staff.
And if it's good enough for the lawyers to label as an official publication then presumably it should be good enough for a hapless junior TV researcher desperately looking for "reliable" sources whilst his producer is breathing down his neck?
The minefield of truth becomes even more peppered with the unexploded ordinance of litigation when you analyse the mechanics of the blogosphere.
Here is a platform where turnover is fast and the attention span is low. To get mass attention quickly (and by that I mean spontaneous viral attention not a loyal following built over time) stories either have to be sensational or they have to break the news first before the competition gets a look in.
These are hardly conditions that lend themselves naturally to extensive fact-checking and, as breaches of truth aren't exactly newsworthy or PR-friendly for the erring blogger, mistakes are distinctly under-reported compared to the noise-making stories that cause them in the first place.
Also, if you add the echo-chamber effect where blog posts refer to other blog posts (just as this one is doing) and the fact that stories remain archived and searchable for many years to come, it is easy to get lulled into believing that a story is true simply because it is everywhere.
As we can see in the case of fictitious teenage playboy Ralph Hardy, all it takes is one piece of naïve or reckless publication by someone at an apparently "reliable" source to open the floodgates for others to follow in their wake. Soon, the story gets cited in other trusted sources, amplifying the effect until a piece of fabrication snowballs itself into "truth".
As someone who has been employed to both generate attention-grabbing online media content and to fact-check stuff for broadcast, I can see both sides of this story.
Marketers are getting more and more sophisticated at figuring how to push those attention-grabbing buttons so researchers need to wise up accordingly or wind up with egg on their faces.
Whilst my inner web geek is smirking along with the viral marketers, the professional fact hunter in me is nervously reaching for the valium.
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"find three published sources that had successfully made the same claim before us without getting sued." !!!
That was a weird bit of 'training' you got there. As a defense against a libel suit saying: "but your honour The Sun, Fox News and Radio One all said it was true so that means I can't have damaged this person's reputation" probably not gonna help much.
Morally it also stinks - you can continue to lie about poor people because they didn't sue the other publications who lied about them.
It's not acceptable for tv researchers to work to such shoddy standards simply because they are not in "news" and not "journalists".
Is there a difference between a journalist and any one else who deals with fact in a published public forum? They need the same professional skills to find stories, tell stories and spot a real fact.
Of course none of those skills require a "profession" called journalism - they just require diligence, common sense and a desire to be honest.
I'll stop now before I run out of quotation marks to put around words which are all part of my professions "claim" (oops) to professionalism.
Sorry, maybe that was badly worded and came across as more flippant than I intended. I also I missed out a crucial bit of the TV research process- my bad.
What I mean to say was at the initial story research phase, our producers expected us to have found several reputable sources that we had no reason to question.
In cases where there is no obvious reason to doubt the validity of a story then previously published sources would naturally be first port of call for a story researcher. There are dozens of press clippings agencies that exist specifically for this purpose.
In cases of obvious untruth then alarm bells would ring even at the initial research phase and due diligence and further research would certainly be the order of the day for any professional researcher worth his salt.
I think illustrating my thoughts with such a daft story might have undermined this. Sorry for any confusion.
Also, this type of research happens at the pre-shoot phase and, in formatted TV production (where there is usually a lengthy production period), there are a whole host of legal filters both at the company and broadcaster level which come into effect after this point to prevent libellous material getting broadcast.
In other words, even if a researcher was to make a mistake here, these shows would never get "published" without being thoroughly legal-proofed at several stages along the line.
This blog post was really supposed to be about how difficult it is at this first stage of proceedings for researchers to sort the wheat from the chaff.
Unfortunately not all publishing platforms have the luxury of a lengthy production time or strict processes of legal-proofing before publication.
And evidently, as the Radio One/ Fox/ Sun example shows, inaccuracies are definitely getting out there and, by existing side by side in the public domain, are more likely to amplify the apparent "truth" of the matter, making it harder for researchers to do their job.
I certainly never meant to insinuate that I would ever disseminate a story that I believed to be untrue just because it had been published elsewhere. This would be morally, ethically and professionally wrong and something that any decent researcher would never be party to.
Nick Davies writes about a similar incident to this in the excellent Flat Earth News.
The problem is what he calls "ninja turtle syndrome" (for reasons that escape me at the moment). Once something's out in the public domain and been jumped on by lots of other sources, you lose out if you don't get involved, regardless of proof.
With so many news sources around now, disseminating fake and misleading information must be getting easier and easier.
Nick, perhaps I need to apologise. I didn't think you would/are/do make programmes without rigorous checks. My comment wasn't intended to criticise you and if it came across that way sorry.
I was railing against the idea that anyone should teach you that a rule of thumb in libel is if other folks have published and not been sued then thats OK.
We all remember the endless round of hopeless research/production work that made live daytime telly happy hunting ground for hoaxers. Journalists/producer/researchers can be flippant about the truth, especially when they are fearful it may ruin a goo story.
I like this blog post because it is getting to the heart of the problem of what or who to trust for information.
Faced with huge quantities of the stuff I increasingly trust the people I know and the people they know.
This means that I might trust an individual journalist within my network whilst not caring for the brand that employs them. I'm also likely to place amateur information sources on the same level as the professionals. It is the quality and integrity of their work that interests me - not whether they get paid or once did a journalism course.
I use my network to help me find what I need when I need it. They have effectively become my personal team of reporter - each out in the real world and on the web coming across people and ideas and sharing that with me. I do the same for them.
You could say we've made fact hunting tribal.
'Facts'? Interesting concept in these days of reality television and celebrity culture, when terms like 'advertorial' and 'infotainment' are common currency among media, marketing and PR folk, not to mention the viral curse which promkpted the above blog (interesting stuff). Look at the government-verified 'facts' about WMD which got us in to Iraq, the 'facts' about BAE and the Saudis and the need to protect Britain's national security by supressing them. I recall some Roman chap called Pontius Pilate questioning the whole concept of 'truth' some years ago. It's not that the goalposts have been moved nowadays, it's just a different game.