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The Case for Free Municipal WiFi

By Pete Ashton on Mar 17, 08 01:51 AM in Digital

free_wifi_logo.jpgA while back there was much noise being made about Birmingham being the first city in the country with city-wide WiFi Internet access. This was be supplied by BT Openzone with free access to essential council services and entertainment guides being provided by Birmingham FIZ. In this last year I've been working in the city with my laptop and no permanent office and recently I succumbed to the iPhone which works much faster over WiFi, so I've had first hand experience of what it's like to be a mobile worker here. Added to this I was in Austin, Texas last week for the South By South West Interactive Festival, a tech-heavy event where constant access to the Internet was a necessity and where part of my remit was to see what lessons and knowledge I could bring back to Birmingham.

But first, a summary of the Birmingham situation. Currently, if you want free WiFi, and everyone wants free WiFi, your best bet is to find a small independent-ish cafe. My favourites are Rooty's in the Custard Factory and Coffee Lounge on Navigation Street. Here you can work as long as you like with no restrictions on what sites you visit. Weatherspoons recently trumpeted their free WiFi service in all their pubs but when I tried it in the Dragon Inn on Hurst Street it failed miserably and the help phone number on the leaflet was disconnected. The rest of the WiFi is paid for by a combination of subscription and tokens, something I really can't be bothered with for occasional use in places which aren't necessarily suitable for working. The Cloud is proudly available at BullRing but can you imagine working there?

Of course this sort of Internet access isn't just meant for people working on laptops. Many handheld devices are WiFi enabled from iPods to PlayStationPortables and their primary purpose is not writing blog posts about how bad WiFi provision is in the city. But these are, by definition, mobile devices designed to be mobile. Logging in to a variety of paid for networks across a variety of locations is not convenient. Not to mention that the interfaces for these services are diabolical to say the least. And while the FIZ program is laudable it does seem to have stalled somewhat and I can't say I know anyone who uses it. (Feel free to correct me - I'd love for this project to succeed). So, in my experience, the BT-sponsored city-wide WiFi experiment has been a bit of failure.

One reason for its failure might be the rise of 3G cards for laptops that are either built into the computer or come as a USB stick. You'll have seen adverts for these all over town and a friend of mine has been using one. She loves it. That is, she loves it when it lets her access all of the Internet. Occasionally, and quite randomly, the Content Control filters kick in and she's treated like a naughty teenager which is most annoying for a grown adult. But the content filters don't just block porn and blatantly offensive sites. They block pretty much everything that could be considered a "Chat Room". Here's how chat room is defined in the UK code of practice for the self-regulation of new forms of content on mobiles.

A chat room is a virtual environment where people can communicate with others, including people they don't know, by exchanging written words or images


Does that remind you of anything? The whole Internet by any chance? I wonder, when you remove the ability to communicate with people from the Internet, what's left? Shopping? Well, Amazon has comments on reviews now making every product page a "virtual environment where people can communicate with others". Should our children be protected from Amazon?

Parental Block Cat Does Not ApproveIf this seems over the top then consider this. One of the sites blocked is Flickr, the photo sharing site so dangerous that it forms the backbone of The Big Picture, an arts outreach program from those terrible subversives at Audiences Central. Thank you, mobile companies, for saving our children from such potential evils.

But it gets even more bizarre. While my friend can't access Flickr, with it's pretensions to artistry and relatively fluffy community, she can get on YouTube where the comments are notorious for their levels of offensiveness, crudity and invocation of John Gabriel's Greater Internet Dickwad Theory. Which leads to only one conclusion. The content filtering of mobile Internet is broken beyond repair. Not only does it frequently crash forcing adults to use the baby pool but it doesn't work to begin with. And to top it all a Google search indicates this was been broken when it launched in 2004.

Do we want these people running Birmingham's wireless Internet provision? Do we want an Internet that, in its default state, fears communication?

Still, you can't blame the mobile providers. They just don't get the Internet. They're used to a world where they control everything and can get away with charging 10p for 140 letters. To put this into context, if all data was priced at the same rate as SMS messages an mp3 music file weighing in at 3MB would cost about £2,200 to download. Add to this the audacious ringtone scam (how do they get away with this!) and you can see the clash of cultures as they move into the realm of proper Internet provision.

In fact it reminds me somewhat of the early 1990s when Compuserve and AOL acted as gatekeepers letting families use "the Internet" without having any contact with the actual Internet. They soon failed and I suspect the mobile companies will also fail. You can't stop the conversation. They of all people should know that.

Sorry, I've rambled, but then this stuff does annoy the hell out of me.

But if we can't trust our mobile telephony companies to get it right, can municipal WiFi be saved? During my recent trip to Austin Stef Lewandowski and I recorded a short podcast about the subject. Based on the rigorous scientific methodology of waving our iPhones around as we walked we came to the conclusion that Austin had a much better free public wireless provision than Birmingham and that it seemed to come from predominantly private businesses who understood the value of giving their customers an extra service at minimal cost to them rather than the City. The small indy cafes had it but also large stores like Whole Foods Market who only ask that you click through an advertising page before going onto the Internet, which seemed more than fair enough. They do great food too, a plug I'm happy to give because they treated me like an adult. But after that recording I picked up something else: the City of Austin Complimentary Wireless Mesh Network, covering a significant area around downtown. And, once you click on a t&c page to say you won't do anything really bad, it's free and, from what I could tell, unrestricted.

Why did the local government push for this? Initially as part of a bid to host the World Congress on Information Technology in 2006 allowing delegates free wifi over 50 blocks. But when the event was over they kept it going for everyone to use for free. Why? Because it was good for business. Here's a report from Cisco, the company that installed the network, which has the following piece of blatantly obvious logic:

The city, which now manages the wireless mesh network with assistance from Austin Energy, will continue to provide free Internet access for upcoming conventions, differentiating the convention center from other venues that do not provide free access, says Michael Hall, convention center IT manager. "A lot of conventions are considering coming to Austin because of our use of technology and the fact that we are forward-thinking," he says.


It goes on...

Besides Internet access, the wireless mesh network is providing the foundation for new services and applications that will enhance public safety and staff productivity, and help the city generate economic growth. The wireless mesh network provides convenient high-speed network access to the city's wired infrastructure for city employees, who frequently move from building to building. For example, staff can check messages, access applications and files on their desktop PCs, and file reports. Eventually, city building, safety, and health code inspectors will be able to file paperwork in the field, saving the time necessary to complete forms in their offices.

The new infrastructure also provides a field-testing environment that businesses and city departments can utilize for new application and product development. "It enables the city and technology companies to do their testing in a mix of wireless settings-residential, downtown, and recreational," says Peter Collins, Austin's chief information officer, adding that firms have requested to use the mesh for developing wireless voice over IP (VoIP) products, protocols, and a variety of wireless applications.


Here's a map of the free wifi coverage provided by the city, and remember this doesn't include that provided by the private sector:

austin_free_wifi.jpg
Full size image on original page

And even if you suspect Cisco of bigging up the benefits of the network there's something rather impressive about switching on your computer of wifi-enabled phone and realising you're accessing the Internet - not just part of it, but the real Internet - thanks to the local government. That makes you think the city is progressive, that it understands the importance of letting its people work and communicate unhindered, that it sees Internet access as important as roads and utilities, and that it benefits the local economy in innumerable ways. In other words, that the city is in all sense of the word digital.

So, Birmingham, if you really want to be a digital city this year please heed these points:

  1. Don't let the mobile phone companies run our wireless Internet. Approach a company that actually understands the Internet.
  2. Understand that free, unhindered access to wireless Internet for all across the city is a positive thing for society and business alike.
  3. When people come to a convention or event here they either expect free wifi or will be delighted to find it. Don't force them to buy "tokens" to do their jobs.
  4. If the state capital city of Texas, which gave us George Bush and is not exactly known for its socialistic tendencies, can do this then why can't we?


We have our Digital Festival this October. How about doing something incredible with it and set our internet free? Chamberlain brought the sewers - who'll bring the WiFi?

56 Comments

Frankly, the state of wi-fi in Birmingham is embarrassing. And I mean that literally. I am meeting with some associates from Holland later this week, and I know that once again I will be apologising on behalf of my adopted city for its backward level of provision.

Here are some urgent spots to address immediately:

1) the airport
2) the train stations
3) the universities
4) the creative and cultural sites (I'm thinking The Drum, The MAC, The Custard Factory...)
5) the cafes

I would add hostels and backpackers lodges to the list if we had any of those (but that's another rant).

These organisations should be encouraged, subsidised or even compelled to provide free, open wireless internet. Everything improves when you do that - culturally, economically, and socially.

The city becomes a co-working space. A site for creative and industrial collaboration. A place of forward-thinking, innovation and clustering. And most importantly, it stops being an entirely unfriendly and frustrating experience for visitors and mobile workers alike.

Chris said:

I'd like to agree with everything Pete and Andrew have said, especially regarding FIZ. The resources invested in this regressive, poorly maintained, BT-sponsored closed shop are a sad waste.


Unless the network can be opened up to provide proper internet access (and by all means use the FIZ content as the portal to it) then it's only noticeable impact will be to give BT a stranglehold on communications (and we know how that works out) and damage Birmingham's reputation as a digitally progressive city.

Tom said:

Sorry to sound a bit daily mail-ish,


The council are essentially allowing BT to generate huge amounts of revenue by charging people who live & work in the city center £6 an hour (http://www.btopenzone.com/buy/)


They've done this by promosing this "Free" waterdown shithole of a internet portal http://www.birminghamfiz.com/index.php, I feel like I'm in the 1990s.


Free access to the proper internet for people who actually _live_ in Birmingham would be the ideal thing, then you could charge visitors.

If free wasn't possible, I'd pay reasonable monthly subscription which would be discounted because I live in the city.


If they don't reduce the costs then it makes sense to get a 3G dongle, why pay £6 an hour when I can pay £10 a month?

dp said:

Three points:
It's interesting to note that 'progressive' is defined by what gets done rather than what is said. If Austin is taking the initiative in providing a happy combination of city and business provided wifi, it defines 'progressive' for the rest of us to catch up with or surpass.

The people's republic of Austin has always been a place of refuge from certain other parts of Texas. If we want a distinct level of recognition for Birmingham, the Black Country and other localities, we should make sure we acknowledge similar distinctions elsewhere. Perhaps we could profile ourselves as geographically progressive...

Andrew: city centre hostel. There's no mention of wi-fi, so perhaps they'd be interested in signing up to a scheme.

Dom Barnes said:

Great article Pete. And I completely agree. The Birmingham WiFi is useless. I work in the centre of the financial district and struggle to get a wifi signal when I'm on the street. I can just about get the Wifi from Coffee Republic but its hit and miss.

Its worrying that when they announced the citywide wifi they obviously thought "Yes, another chance to cash in and make some money" rather than "lets provide a useful service to residents and visitors.

Its not like it couldn't be free anyway. Norwich recently announced a free wifi mesh network all over town.
I was tempted by a USB 3G modem as well but now, having read these experienced, I'm wary of them. If I can't even access Flickr, then what's to say I could even access my blog, or Twitter, or anything else. As you say, these all fall under their description of a "chat room".

It seems that the US is much further along with offering free municipal wifi in many city centres, but we are falling well behind. If cloud computing is the future, then I think there must be clear skies in the UK.

Nick Lockey said:

I second everything Pete has said in his article. Having been out to Austin with Pete and the SXSWM crew, I can vouch for just how liberating a truly mobile internet can be.

At the moment, if I arrive back at New Street mid-afternoon after a business trip to London, I have to either embark on a 20 minute walk back to my office in Digbeth to get online or sell my soul to Starbucks and their extortionate (and unreliable)wifi service just to check my email.

Austin is the model example of how to do public wifi right and I really hope for the city's sake that someone with influence in the council is reading this blog post and taking some damn notice.

Joanna Geary said:

Excellent post Pete, you raise some interesting points that I think, as Nick suggests, should be answered by the council.

Although I'm off work sick today I know the guys at work have picked up on this blog post and, hopefully, they will be able to get some sort of response.

Pete Ashton said:

@Dom

Once you prove you're an adult (which can be done when you buy the thing) then 3g internet access is unhindered. Until it crashes, which it seems to do a fair bit.

Pete Ashton said:

The Backpackers does list free WiFi on their front page. Interestingly they charge for use of the computers at £1 an hour.

Thanks for the tip there @dp. Should come in handy for visitors I can't put up.

Praguetory said:

Estonia is now fully covered for Wifi access. I think their experience is salutary if you want to see this delivered.

http://w2i.com/resource_center/the_w2i_report__weekly_newsletter/news/p/newsletterId_161/id_199

Pete Ashton said:

@Praguetory

That's a fantastic article - thanks! Fascinating that it's got nothing to do with government.

Maybe we need to start a campaign group that provides businesses with the information and tools to set up a wifi node? It can't be hard to get all the knowledge in one place. If "we" can develop a free-as-in-beer network that makes the BT one redundant then maybe the council will listen.

Pete and I were ranting about this a fair bit in Austin and on our return.

Particularly on returning to Birmingham International Airport:
http://twitter.com/aeioux/statuses/770769573

I have an iPhone and a BT Openzone account as well as my O2 wifi account that comes as standard.

I can't actually believe how painful and irritating to use the Openzone system is and how the only coverage I ever seem to be able to get is sitting in the corner of one particular room in one cafe.

But who's actually got it right? Bizarrely House of Fraser are ahead of the curve!

As dp said though, "It's interesting to note that 'progressive' is defined by what gets done rather than what is said. "

Wouldn't Digital Birmingham be the appropriate people to talk to about this or do we think that BT have the deal done and that the only effective approach will be for independents to open up their wifi?

If it's the latter, how do you get such a radical idea to work? Market forces? 'My competitor has free wifi so I should follow suit'?

If 'Digital Birmingham' want to deliver on their name I think that there is no option but to be pushing for free municipal wifi right here, right now.

dp said:

@Pete & Stef:
from the W2i story "A complete 5-GHz RouterBoard base station costs a couple hundred euros. So anyone who has the idea to start their own wireless Internet business can do it quite easily."

Seems to me that if a RouterBoard can be set up for ~£200, then someone should just do it. (But that's aside from clearing any RF issues & regs that may exist.)

Choosing the right location would be the critical factor, because what the guy in Estonia did was make it attractive to potential competitors. So, where do lots of laptop users spend at least twenty minutes on the way to or within the city centre? How about Chiltern trains to/from Moor Street, and the local stations to Leamington? Maybe that's a bit complicated... so, Town Hall, BM&AG. Could a coffee vendor at Vic Square also do wi-fi access? What about the Ikon, or the coffee kiosk at BP?

Once a few people see it working somewhere, it'll get picked up by others. DIY. Nevermind the city or DigiBrum.

@Pete. I am sure that the backpackers changed their front page since I looked at it this AM! ;)

Pete Ashton said:

Okay, here's an idea which I welcome others to flesh out and even put into practice.

Set up a website that maps free wifi nodes in Birmingham.

Get this site sponsored by the likes of Lynksys and other wifi router manufacturers.

Provide resources on site for businesses who want to set up their own network.

Also provide persuasive arguments and evidence of the benefits of free wifi.

Offer service to come and install wifi router in association with whoever is sponsoring the site.

Does this have legs?

Tim Ellis said:

Wasn't there free Wifi at the Birmingham beach (the Chamberlain Square one rather than the Bull Ring one)? Possibly sponsored by BMI Baby? I never used it myself, but I'm sure I saw others using it... Does anyone know if they thought it was successful, and whether they will be providing it again this year?

It seems fairly obvious that if you offer Free Wifi and your competitors are charging (and I noticed that "The Cloud" in the Bullring is around £1 per minute) then you will attract those people looking for wifi access - a segment of the market that is likely to grow - the "commercial challenge" is then to encourage them to become customers of your other services as well (to convert them from people who come to you in order to use your free wifi to people who come to you and coincidentally make use of your free wifi at the same time.

Pete - just saw your 'map mashup' suggestion. I had a two hour chat today about the same thing. Seen the Fon.com wifi map?

http://maps.fon.com/

A real barrier here is the legal one:

How can a business owner give away free wifi if should there any illegal content downloaded then they might be prosecuted?

My analogy is that wifi is like heating in shops, but heating costs a lot more per month to make your customers happy.

Keri Davies said:

Until the council realises that wi-fi free at the point of delivery should be like roads and pavements, Wetherspoons (now no longer with a voucher system) and McDonalds are the leaders. How embarrassing is that?

Jenni Scott said:

I've been thinking about this quite a bit while I've been in the US for a work trip. Optimistically, I brought no laptop, but thought I would rely on my new iPod Touch and Starbucks / similar. Plus, the place I was staying was supposed to have internet access and stuff.

Turns out that Starbucks charge (no news to some, but I was surprised and unwilling to pay). Also turns out that in the apartment I was staying in, there was no wireless, though they did supply a cable modem with ethernet connection (but that's so old hat!). While there are a couple of places that offer free wifi, two of them are restaurants / pubs - fine in many ways, but you don't want to eat in the same place every night. Or every other night, come to that.

I did find, despite that, that it made a big difference in my evening habits - while not going to the same place all the time, I definitely preferred to go to one of the places where I could get a signal. Not that I couldn't get email at work, but the pleasure of seeing things pop up on my dinky little mobile device was a real motivating factor.

So, where am I that I'm finding these difficulties? Cary, North Carolina - right by the Research Triangle Park that is stuffed full of technology companies that have migrated southwards from New York and the like. You'd think it would be pretty likely to be wifi-d up to the nines, wouldn't you? Not so much.

Finally - I can see that mobile devices such as the iPod Touch are definitely the way of the future, but it's a future that's not quite within touching distance, except some places. Like the Mac Air, where the highest spec version is a gigantic flash drive (64Gb of flash!) it clearly points the way to what will happen next, real soon now - but not quite yet, not for all of us.

Dave Harte said:

I think Digital Birmingham have moved on haven't they? Having done the deal with BT's Wireless Cities I doubt there's a mechanism to suddenly offer their wi-fi for free. The development of an alternative business-led free network sounds like a great idea (I'm a big fan of McDonalds wifi and their coffee has improved as of late as well). Meanwhile Digital Birmingham are getting all excited about Virtual Worlds and about what we might use a 3d virtual version of Brum for.

Kris said:

I use the backpackers in digbeth for free wifi. I am not a fan of the custard factory as they hastle you after a while. It is strange no one has thought of the backpackers as its independent and many international students like myself use it often. Birmingham does lack internet access unless you want to pay. At least at the backpackers they do not force you to buy anything.

Chris said:

There are a few Fon hotspots in Birmingham as you can check on their map:
http://maps.fon.com/
I only discovered that accidently as I was looking for wifi in the Dragon Inn on Hurst Street. There is a local Fon hotspot which seems to provide a reliable signal for only £3/day. The welcome page links to the free hotspot website, which lists clearly what is free and what is not. Sounds briliant to me, rather than trying to guess. There are free links like Birmingham City Council, What's On, local venues, YouTube, Google, Flickr, Skype, Trainline, National Express.
Thumbs up, loves it :-p
http://fon.gs/fon_birmingham/

Edward Roline said:

Thanks for the info Chris. Sitting in the Dragon as I type and the signal is good. I get 3 bars on my laptop. Google and Googlemail seem to be free. I used the free 15mins to test the hotspot first, now bought a day pass even though I'm not staying at the Dragon all day, but I parked nearby on Essex Street and should be able to use it again later.
Really cool.

Rainforest said:

The correct link for the Fon hotspot near Hurst Street is:
http://fonbirmingham.olympe-network.com/
and there is now a mobile friendly version, designed for people who want to access the free websites directly from their wifi enabled mobile phone or pocket device.

Lee 'Tiger' Songsen said:

I think FON, or BTFON as it is also called since the UK partnership with BT, is a good way to offer free wifi internet access. I have tested a few hotspots and usually save their location on my GPS. They are not all perfect but it's convenient.

I have tested this "FON_FREE_southside", with a good signal and clear homepage. Now I have unlimited internet with my mobile phone contract, but when I look at YouTube videos or pictures I find the wifi signal more reliable and faster

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