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West Midland RSS rotters named and shamed

By Joanna Geary on Dec 5, 08 07:05 PM in Digital

I've often wondered why so many organisations seem reluctant to embrace ways that the Internet makes it easier to get their messages out.

This is particularly the case when poor websites belonging to West Midland organisations make my job more complicated and time-consuming.

This has been the case recently and, after much frustration, I have decided it is time to name and shame.

Take RSS, for instance. If you are reading a blog, you're likely to be aware of RSS. This is either because you've used it or because you've seen the little orange button around the place.

RSS (Really Simple Syndication) is a fantastic way to avoid having to visit every website in order to see if there are any updates. By subscribing to an RSS feed using an RSS reader, any new information added to a site comes directly to you.

The Birmingham Post offers a whole collection of RSS Feeds that people can subscribe to. If you like the News Blog, you can subscribe to a feed for it. Or, if you just want to hear from one of the authors, you can just subscribe to their feed.

RSS can also be used by developers to create entirely new ways to display that information. The Post uses RSS to publish alerts of news stories on Twitter.

Now, when it comes to other organisations, surely they would be using RSS to make it easy for people to read about their news and events?

Not so. Not here in the West Midlands at least.

I've been trying to collect RSS feeds from regional bodies so that we better monitor West Midland information out on the web.

However, if we had to rely on West Midlands organisations to publish their own RSS feeds we'd be completely stuck.

Work is still in progress, but so far only ten 12 out of the 38 regional bodies I have reviewed are using RSS.

As a result I'm spending far more time than I would like trying to create makeshift feeds using a rather handy tool called Dapper. But some websites are too poorly designed for even this to work properly.

So here are the lists of forward-thinking stars that use RSS feeds and then also the rotters that do not:

RSS Stars:

1. Warwick University
2. Birmingham City University
3. Centro
4. Aston Villa Football Club
5. West Midlands Learning & Skills Council
6. Birmingham Voluntary Service Council
7. Walsall Voluntary Action
8. Sandwell Council of Voluntary Organisations
9. West Midlands Police
10. Advantage West Midlands
11. University of Birmingham
12. Warwickshire Police

RSS Rotters (with a few terribly-designed websites thrown in):

1. Birmingham City Council
2. Sandwell Council
3. Dudley Council
4. Coventry Council
5. Solihull Council
6. Walsall Council
7. Aston University
8. Business Link West Midlands
9. Birmingham Chamber of Commerce
10. Birmingham Forward
11. The Lunar Society
12. National Express West Midlands (formerly Travel West Midlands)
13. Birmingham City Football Club
14. Walsall Football Club
15. West Bromwich Albion Football Club
16. Wolverhampton Football Club
17. Coventry Football Club
18. Warwickshire Cricket Club
19. Worcestershire Cricket Club
20. NHS West Midlands Strategic Health Authority
21. Staffordshire Police
22. West Mercia Police
23. West Midlands Ambulance Service
24. Shropshire Fire and Rescue Service
25. Warwickshire Fire and Rescue Service
26. West Midlands Fire and Rescue Service

Now I don't know how this list compares to other UK regions (and I'd be interested to find out), but that seems pretty poor to me. Even more so because it comes from a region that hopes to include one of Europe's leading digital cities by 2010.

Does anyone have any better examples?


****After publishing this post, some readers have submitted good examples of RSS use. I am happy to update this as and when people submit examples - it might make a useful resource for people.

At the moment the list suggests borough councils might be outdoing their larger county and metropolitan counterparts in the RSS stakes.

These are:

- North Warwickshire Borough Council.
- Warwick District Council
- Rugby Borough Council
- Voluntary Action Stoke on Trent (although not much content on there!)
- University Hospitals Birmingham (although there is no button to indicate it is there!)
- West Midlands Regional Observatory

36 Comments

Jon Bounds said:

For the commercial organisations it's a decision that they can make - if they want (although if the main purpose of the sites is to get information out there, they're making a mistake). The Blues and Walsall football sites are running a very old system and it hasn't been long since you had to log in to read the news.

For publicly funded bodies, it's a little more inexcusable - one would hope that they are at least working to put it right.

People shouldn't make the mistake of thinking this stuff "geeky" it's relatively simple but unbelievably powerful - once information is available in RSS feeds people can customise it to their tastes, filter to their needs and combine with other data in thousands of different ways.

If anyone is designing, building or commissioning a website without RSS they're going to end up lost on the hinternet (http://www.jonbounds.co.uk/blog/449/the-hinternet-the-internet-were-missing/) and behind the game.

NED LUD said:

whatever the validity of your point, you've ruined it all with a needlessly combative approach. the real shame is not on the people who run those websites, but on you for taking this silly tabloid approach instead of positive constructive communication and engagement. is this how you're going to help local businesses to embrace these technologies, via bullying?! it's not as if the post's website isn't full of dead links or anything.

I disagree with NED LUD, I think a your post raises the issue in a fun way and there's nothing wrong with creating a bit of healthy competition between these organisations. Hopefully, it will encourage those lagging behind to catch up even quicker.

Joanna Geary said:

Hi All,

Thanks for your comments.

NED LUD - calling people "rotters" was supposed to be a bit tongue in cheek, apologies if you felt it was too combative.

Although, on a serious note, the post came about due to pure frustration that I have spent hours trying to create RSS feeds for websites that should probably already have them.

Chris Unitt said:

Birmingham City Council are launching a new, improved site soon-ish aren't they? So that (surely) will be one of the main offenders off the list.

Paul Webster said:

Any organisation that wants to let others know what it is about and what it has to offer to the public should instantly see the benefit and simplicity of an RSS feed.
For private sector businesses it is choice and help promote products and for the public sector it is statutory information. So to see three voluntary and community sector organisations listed in the top ten is really pleasing!
Thanks for this list. RSS is a choice - as the name suggests, should be a simple choice.
Great post!

Ursula said:

RSS? Call me a dinosaur but I love clicking on the website and its blog as and when I think of someone. Such anticipation - such surprise finding something new (or not) - a little like slashing open the envelope of a handwritten letter. RSS misses many a nuance.


Though, in the name of efficiency, no doubt you are right.


U


PS Joanna, personal tip: Never apologize for being combative and what you say in good faith ("rotters" - so what?)

Nina said:

This is an absolute disgrace. A journalist having to find out information for themselves? What on earth do I pay my council tax for if not to ensure my local authority does my local newspaper's job free of charge? I shall be writing to my ward representative forthwith to demand somebody is taken on at tax-payers expense to remedy this situation immediately.

billy said:

University of Birmingham has rss on homepage and news pages for both events and news

Joanna Geary said:

Billy: Thanks. Will check that out tomorrow morning and correct. I hadn't seen it on the news page.

Nina: Ummm. Is it just journalists that this effects? Wouldn't it affect other people too? I think my point was that RSS helps many people access information, not just journalists.

NED LUD said:

i'm not denying that there's not a valid point about the usefulness of rss - but the way you have gone about it is no better than a bully. sadly, the basis of your post wasn't even to help people use technology more effectively for their benefit - it was born out of YOUR frustration of not getting what YOU want. if you'd stepped outside of that particular personal frustration, you might have produced something more positive and useful.

Neil Collins said:

Joanna - I realise you are being tongue-in-cheek but actually this is a serious issue and these organisations ought to be 'bullied' - calling the 'powerful' to account in no uncertain terms is the job of the media. If NED LUD can't take it (and, given his responses, I'm willing to bet he works at one of the orgs listed) then that's too bad.


It really is a disgrace to see that so many public organisations are hiding away their (our) information.


RSS is simple, powerful, universal and has been around long enough that organisations should have adopted it by now.


If you intend to follow this article up (and it seems some like Nina need a constructive piece explaining what RSS is, at least) I should like the councils and police authorities listed above to give commitments as to when they will address this matter.


Birmingham on it's way to becoming a 'digital city'? Don't make me laugh.

Joanna Geary said:

Just a quick follow up on Billy's comment: I would really appreciate it if someone could link to the RSS feed for the University of Birmingham - I can not find it!

Thanks.

UPDATE: Found it! No icons that I can see, but the feed was in the address bar.

Dilyan said:

You've named them and, judging by some responses, they're shamed. Result!

dmc said:

@NED LUD

i think you might have some issues, your response to the article is disproportional, and difficult to relate to. in fact your tone is quite unpleasant.

Gavin Wray said:

There's another regional body not on your list providing a range of RSS feeds:

West Midlands Regional Observatory
http://www.wmro.org/p.aspx/allRSSFeeds

We also have a WordPress blog "Observations" with its own feed:
http://wmro.wordpress.com/

Got to be worth 2 stars!

Pete Ashton said:

The notion that one can bully the powerful and influential organisations in the region is somewhat laughable, and the idea that institutions should make it hard for journalists to find their info in order that they earn their crust is doubly laughable, so we'll move on.

The most interesting thing for me about RSS is not that it helps the 200-odd professional journalists in the region do their jobs but that it frees all that information up for anyone to use.

RSS isn't just a delivery mechanism, though that's it's primary use. More importantly it's a standardised way to format information in a machine readable manner. This means that every RSS feed laid out in the same way so you can combine, filter and republish them with ease.

This gets interesting when you think about all the information that a city generates. Currently it's distributed in a myriad of ways from RSS all the way down to Word documents. If it was standardised then you could start building tools that help people understand the city they live in.

One of the most obvious uses of this is news, which is why journalists like Joanna are shouting the loudest for RSS adoption, but the other benefits, many of which we won't know until people start playing with the data, far outweigh this.

NED LUD said:

unfortunately it is far from laughable - when a respected journalist blogs on the website of a prominent media company, it carries quite a lot of weight - something the author must have been well aware. you cannot however foster constructive relationships with people by humiliating them - hence the call for a more positive tact. that people who don't agree chose to slur my character or dismiss me as 'laughable' is very sad indeed. peace not war x

Joanna Geary said:

Hi everyone,

Thanks for your comments and feedback.

NED LUD is making a perfectly valid point. He didn't like the tone of the piece and that is absolutely fair enough. Peace not war indeed guys. ;)

NED LUD is right that I was aware of the tone in which this piece was written and, yes, it is a bit of a jab in the ribs to those who are not using RSS.

RSS has been around for quite a few years, yet not one of the major councils I looked at had RSS feeds for their news (or if they have, have not made it obvious). I think that in itself justifies calling them "rotters".

I wouldn't call that bullying - teasing maybe - but these are the big kids in the playground, I think they can cope.

Now we're discussing the issue it would be great if the comments section offered some constructive advice.

What sort of tips would people give West Mid public authorities and prominent organisations when it comes to making their information more accessible?

My two-penneth would that if you choose to offer RSS, it is worth making it clear with an RSS logo or two in prominent parts of your website.

If people have to hunt for it, or guess it's there, it slightly defeats the object.

NED LUD said:

i'm going to be touring the region in my 'rss peace' camper van preaching the good word of really simple syndication. if our poster wants to tour the playgrounds, i'll do the council houses. peace x

Chris said:

NED LUD was making a fair point* but I think Joanna's finding is more important than how it is expressed. Can we move on to how the situation can be improved?


For example, could we find somewhere to put a set of makeshift RSS feeds (via Dapper) for those who lag behind?


Could inclusion of RSS feeds be made a standard requirement of public sector websites? Does it come in to accessibility at all?


Failing that the RSS peace van idea could work. I know a guy who'd let us borrow his Bedford Rascal...


*one I disagree with, fwiw. By being gently chiding I think she's been a little too soft.

Rob said:

The original article was a good wake up call to those in the region who aren't using RSS and I agree it is a great tool - to make everyone's life a lot easier in gathering information. Not just for journalists, but any one bothered about what others are doing. However in all of the comments there is still no one pointing us in the direction of a solution if our organisation doesn't have an rss feed from their website.

I think it would be great if those in the know - could point everyone in the direction of tips to create such a feed within a site.
I wouldn't have even thought about it had Joanna not raised the point! so thank you! r

Pete Ashton said:

@Rob

You can have a news feed that produces RSS set up in about five minutes if you're not worried about it being hosted elsewhere and not branded to your company:

wordpress.com
blogger.com
posterous.com
typepad.com
tumblr.com

The list is endless.

If you want to integrate something into your site I'd suggest using the software from Wordpress.org which can be modified by anyone with a teeny bit of knowledge into whatever your current website look like. I'd say an afternoon to set it up and a few more days on the design. if that.

Adding content to Wordpress is like sending an email. Give it a title, slap the text in the box and press publish. That's it. Easy.

Any web publishing software worth its salt produces at least one RSS feed. If you've been sold one that doesn't then I'd seriously ask for your money back.

Personally I think all of the commentators here are missing something vital - Jo says "RSS Rotters (with a few terribly-designed websites thrown in)"

I think we should be told! - what are the terrible websites in Jo's opinion!

Billy said:

It's great to see a journalist making this sort of appeal for rss. When we were implementing rss for press releases for a public museum group a few years ago one concern raised was how few journalists would actually want to receive info this way. There seems to have been a pretty big step forward into the online age from journalists in the last 12 months. From experience a public criticism from a journalist always gets a lot of attention from inside an organisation.

Large organisations tend to implement major content management system changes in roughly five year cycles, I'd be surprised if any of the councils for example won't get rss as standard next time they update (maybe I wouldn't be that surprised actually..). As Pete says any web publishing software worth its salt (and loads that aren't!) will produce RSS nowadays but this wouldn't have been the case when a lot of these were built.

Whenever I visit a football club's website (and that's deliberately rare despite loving the game) I'm astonished at how they get everything wrong so I'm not surprised so many aren't using rss.

Of course, rss is just a technical implementation, its existence on a site is far from a guarantee of effective online communication. The website is often the last place that organisation publishes news, I would imagine that, for journalists, being on the email-with-attached-logo-heavy-word-document mailing list is still the most reliable way of getting the latest news from any particular organisation first.

Any chance of implementing an rss feed for the comments on this page?

Joanna Geary said:

Thanks again for some great comments.

Pete - I agree that even if your website doesn't have RSS, it's easy enough to set up a free Wordpress blog and copy your news releases into it. Put a link to the RSS of that blog on your site and it's all sorted for free!

Rob - Thank you, your comment has made my day. :)

James - That's easy enough. I think Perform Group, the owners of the Premium TV brand are doing a shocking disservice to the fans of a great many football clubs in this country.

Now I know people in glass houses shouldn't throw stones and there are always things that the Post could improve upon, but I think we put a lot of work into making our site as easy to view as possible.

Premium TV, on the other hand, seems to have put making money way above the audience's needs.

Billy - Glad to know I'm not the only one who feels that way about football club websites! :)

You're also right that most of the information that gets sent to journalists is still via the email attachment. It is one of the things that made Nina's argument slightly defunct. It's not journalists that suffer the most from a lack of RSS, it is other members of the public who don't have the luxury of being on PR or press officer email lists.

However, I think the attitude to RSS is changing in our newsroom at least. Most people are now getting to grips with it as a tool.

As for the RSS feed for the comments... I'll see what I can do!

dp said:

RSS is the issue? I think not. Let me ask this: how much time do you spending browsing your feed reader? While you're at it, what aggregators do you use? Once I get a few answers I'll clarify what I'm on about.

FYI, I use Omea, and could spend upwards of 30 minutes a day on it.

Joanna Geary said:

Oooh! A comment with a cliffhanger - cheers dp, looking forward to part 2.

My feed reader is Google Reader. I tried Bloglines for a while... but now seem settled with Google.

dp said:

Ta, Jo. All will be revealed. Well, something, soon as I hear from a few more RSS enthusiasts about their habits. And as you mention GReader & Bloglines, let's hear whether it's browser-based or desktop. (I know both of those are browser based.)

So: what reader, what format, and how much time?

Tony Hirst said:

Good on you for posting this post.

I've been using Google spreadsheets and Yahoo pipes for scraping data from HTML pages for some time - plenty of examples at http://ouseful.wordpress.com :-)

Google spreadsheets (and also Zoho spreadsheets) are pretty good at scraping tabular data from web pages (as well as lists in the case of Google spreadsheets).

Yahoo pipes makes it easy to do mashups with the content - something i like doing is geocoding data so it can be plotted on a map:-)

SO as well as RSS feeds, I'd like to hear a plea for data made available via simple APIs:-)

Joanna Geary said:

Tony,

Thanks for your comment! I too am a big supporter of making simple APIs available for all public data. But I thought I'd start with RSS and work from there!

I love using Yahoo Pipes, but wouldn't say I have full mastery of it and use it for things such as filtering and combining feeds. I seriously need to get into Google spreadsheets. :)

Love your blog and will be subscribing (via RSS of course!).


Dp,

Sorry, I forget to say. When I'm working I usually spend 30 to 45 minutes checking through feeds and following up on interesting posts.

Jeff said:

I don't get sites like these...I mean do you know how much time it takes to setup an RSS..well very little..I mean and the looks of these sites as well as the loading time..I mean you can start loading some of those sites (using a broadband) go have a cup of tea and come back in time to see it load...just terrible

There are still many companies that aren't taking advantage of the Internet.

-James

CHERIDuncan said:

Buildings are expensive and not everybody is able to buy it. However, loans was invented to aid different people in such kind of cases.

This is really nice to see this. Yes RSS is one of the best way to get updates from any websites, particularly more benifits from those site which are updated in short interval of time like news website,live sports site

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